FAQs
• It is recommended to bring: comfortable shoes, light clothing, hat, gloves, sunglasses, sunscreen, water, rain gear (especially in November – April).
• Passport or ID card.
• Travel insurance.
• Audiovisual recording devices (cell phone, camera, video cameras).
• Cash (local currency).
• Due to environmental, climatic or other factors beyond our control, the itinerary of the trip may vary. If so, we will notify you in a timely manner.
• ATV CUSCO value your time and strive to respect the tour schedule; however, it may vary for reasons beyond our control (weather, natural disasters, field conditions, among other demonstrable reasons). We will do our best to offer efficient options and solutions for your enjoyment.
Not Allowed:
• Pets.
• Smoke.
• Large suitcases or bags.
• With 3 days or less notice, there will be no reimbursement.
• Between 4 and 7 days’ notice, 70% reimbursement.
• More than 7 days, 90% will be reimbursed.
• Fees applied for change of date in private tours:
• There will be no extra charge if notified more than 5 days in advance.
• If notified between 3 and 5 days in advance, an additional charge of 20% will apply.
• If notified 2 days or less in advance, it will not be possible to make the change and will not be subject to reimbursement.
• There will be no refund in case of delayed flights, train delays, bad weather or other external factors.
We want to be part of the experience that you will live in the Zipline in Sacred Valley.
If you are still wondering why choose us, we would like you to read 7 outstanding features of our service:
QUALITY:
When you go to a teacher, it is because you want to answer all the questions. In a matter of travel, money, time and enjoyment, you have to choose the best options available and that is what “EXPLORA DESTINO” is all about, giving you the perfect balance for the adventure you DESERVE.
EXPERIENCE:
To become “EXPLORA DESTINO”, we are still world travelers, but experts in Cusco, Lima, and the most important destinations in Peru. We lived bad and good experiences, valuing that the main difference lies in the details, so we know what elements are essential for your trip. We are travelers and we strive to enhance your experience!
TRANSPARENCY:
We are here to provide you with the best and most accurate information and description of our tours. We are not supporters of hidden costs, that is why we provide the necessary information so you can choose the inclusions or upgrades you are looking for.
SECURITY:
You entrust us with your time, your money and your expectations and that is why we fine-tune every detail to guarantee the trip you dream of.
FLEXIBILITY:
Although we have pre-established packages; they can be adapted to your needs and to make plans that are suited to you, so that you can visit any place in Peru, with the expertise of “EXPLORA DESTINO”. We adapt trips for special occasions such as your corporate trips, honeymoon, birthday, social, cultural or sports event during your visit to Peru, offering you complete advice to achieve and exceed your expectations.
PASSION:
Before being tour guides, we are travelers, explorers, adventurers; That makes us passionate about creating the best experiences in the time you invest for yourself and those you love.
SOCIAL RESPONSIBILITY:
We promote Responsible and Sustainable Tourism, not affecting the traveler, nor exploiting the communities that receive it or their environment. We create more human and respectful experiences of Heritage.
Do you want a different trip? We won’t keep you waiting!
